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Cancellation & Refund Policy

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ARIHANTH ENTERPRISES believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

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• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

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• ARIHANTH ENTERPRISES does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

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• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

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• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the ARIHANTH ENTERPRISES, it’ll take 3-5 Days days for the refund to be processed to the end customer.

CARDLESS EMI

  1. All the defined and capitalized terms in these terms and conditions (“T&C”) will have the meaning assigned to them below:

    1. Lending Partner shall mean any of Flexmoney’s partner lending institutions that underwrite the credit provided via the InstaCred service.

    2. “Flexmoney” shall mean Flexmoney Technologies Private Limited, a company registered under the Companies Act, 2013, having its registered office at 42, FLR 6, CS 2/108, 4, A.H. Wadia Baug, G D Ambedkar Marg, Kalachowki, Mumbai - 400 033, Maharashtra, India, which provides a platform for activating, utilizing and managing a digital credit line on behalf of the Lending Partner, thereby enabling You to make payment for the transactions with Merchants.

    3. “InstaCred” shall refer to the services provided by Flexmoney’s platform to You on behalf of the LenderPartner, including but not limited to the activation, utilization and management of the digital credit line offered to You by the Lending Partner.

    4. “Merchant” shall mean a third-party company, person, organization, or entity, selected on the terms identified by Flexmoney and the Lending Partners, which sells products and/ or services online to You.

    5. In these T&Cs, all references to “You” or “Your” shall refer to you, the person who is offered with digital credit line by the Lending Partner and is accessing/ using the InstaCred service or signs up for using the service.

  2. The InstaCred digital credit line is sanctioned at the sole discretion of the Lending Partner. The Lending Partner reserves the right to decide Your eligibility for the InstaCred digital credit line as per the Lending Partner’s internal policies and guidelines.

  3. Your availing of the InstaCred digital credit line shall be deemed to be Your unconditional acceptance of the T&Cs of the InstaCred service as contained herein and You shall be bound by the same.

  4. The Lending Partner shall disburse the respective InstaCred amount from your InstaCred credit limit (either directly or through respective payment gateways) relating to the successful transactions initiated by You through the InstaCred service to the respective Merchant accounts.

  5. The InstaCred amount shall be within the monetary limits set by the Lending Partner while granting You the InstaCred digital credit line and Bank reserves the right to vary monetary limits from time to time, as required.

  6. By availing InstaCred, You hereby unconditionally agree, confirm, declare and undertake as follows:

    1. You shall utilize InstaCred only for genuine lawful personal needs in India and not otherwise.

    2. You shall avail InstaCred digital credit line as per the applicable interest rate and tenure at the checkout page. The Interest shall be applied to the InstaCred amount utilized by You on daily diminishing method.

    3. You shall repay the InstaCred amount availed as per the Repayment Terms set by the Lending Partner and accepted by you during the activation process.

  7. Neither the Lending Partner nor Flexmoney shall be responsible or liable for any loss or damage, howsoever caused or suffered by You arising out of  Merchant’s failure to provide necessary products/services to You for any reason whatsoever.

  8. Merchant shall not be responsible for any loss or damage caused or suffered by You in regard to the services provided by Lending Partner or Flexmoney.

  9. You are responsible for maintaining the secrecy of Your passwords, PIN, login and account information relating to the InstaCred service. You will be responsible for the use of the InstaCred service by any other person using Your password, PIN and login information (with or without Your permission) and such transaction shall be binding on You.

  10. The InstaCred transaction once confirmed and processed cannot be cancelled. The applicable interest and tenure confirmed at the time of availing the InstaCred digital credit line cannot be changed.

  11. The InstaCred amount outstanding can be pre-closed at any time as per the terms agreed with the Lending Partners

  12. In the event of Your default in repaying the InstaCred amount outstanding together with applicable interest, charges, taxes and costs and/or in adhering to the T&Cs contained herein,

    1. You shall be liable to pay additional/penal interest as intimated to You by the Lending Partner.

    1. The entire amounts outstanding in the InstaCred account shall be payable forthwith on demand. However, the Lending Partner may at its sole discretion permit you to continue with the InstaCred service subject to Your payment of overdue amounts.

    2. The Lending Partner shall be entitled to report Your name to CIBIL/RBI or any other statutory, regulatory or rating agencies.

    1. The Lending Partner shall be entitled to initiate such other legally permissible measures against You for recovering the amounts outstanding under the InstaCred digital credit line availed, including by engaging the services of recovery agents, in terms of the Lender`s Loan/Debt Collection Policy.

    1. The Lending Partner shall be entitled to pre-close the InstaCred facility at its discretion.

  2. The Lending Partner reserves the right at any time, without previous notice, to add, alter, modify, change or vary all or any of these T&Cs. All disputes, if any, arising out of or in connection with or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent Courts/Tribunals in Mumbai, India only.

  3. You agree and declare that the Lending Partner shall have an unqualified right to assign the InstaCred digital credit availed by You to any other Bank/Financial Institution/NBFC of Lending Partner`s choice, for which purpose no further consent or concurrence shall be required from Your part.

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